Policies

Walk-ins
We will do our best to accommodate our clients who walk into the spa without an appointment. However, we strongly recommend you to schedule an appointment. Appointments can be scheduled over the phone by calling (281) 528-6668. Alternatively, you may email us at wtmhouston@gmail.com. Our hours of operation are 10 am to 9 pm daily.

Appointments
Please arrive 15 minutes before your scheduled start time. Late arrivals will only receive the remainder of their scheduled session; this allows the therapist to be on time for the next sessions.

Late Arrival
Late arrivals may cause us to limit our ability to offer full treatments, and there will not be an extension of scheduled treatments.

Cancellations
Cancellations or rescheduling require 2-hour notice for any single appointment or service.

Parties of 4 or more
Parties of 4 persons or more require an appointment and a valid credit card. Cancellations or rescheduling require 3-hour notice. Late cancellation or failure to arrive for the appointment will result in a 25% charge for scheduled services.

Conduct / Etiquette
We kindly ask that cell phones are on silent. Please maintain an appropriate volume to preserve the peace and tranquility in our facility. Weapons, alcohol, and tobacco are not permitted on the premises. Your clothes and belongings will remain with you in your room during the session. You are responsible for your personal belongings. We are not responsible for any stolen property. We reserve the right to refuse services to individuals who appear to be under the influence of alcohol or different substances. We also have the right to cancel services to any individual for any reason. We do not tolerate any sexual misconduct, comments, or advances to our staff. Such behavior will result in an immediate cancellation of services.

Shower Room
Our Shower Room comes equipped with, hand shower, and a bathrobe; towels and toiletries are also available for your convenience.

Gift Certificates
Gift certificates do not guarantee a specific date or time. Gift certificates are valid for one year from the date of purchase and are not refundable or redeemable for cash. Lost or missing gift certificates cannot be reissued.

Payment
We accept cash and all major credit cards -Visa, MasterCard, American Express, and Discover. Personal checks are not accepted.

Confidentiality
The state of Texas requires Intake Forms. The information you provide on your completed form is essential to your massage therapist and ensures your safety. All client data is confidential as well as any information you share with the therapist. If you have any health problems, injuries or allergies, please let us know in advance so we can treat you without affecting your health adversely.